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No intention to mislead passengers in website pricing: AirAsiaX
Published on: Thursday, December 20, 2012
http://www.dailyexpress.com.my/news.cfm?NewsID=83729
Kuala Lumpur: AirAsia X says it has no intention to mislead passengers in terms of pricing in its website although the airline was fined by the Federal Court in Melbourne recently.
Chief Executive Officer Azran Osman-Rani said the 200,000 Australian dollar fine imposed as compared to the range of A$520,000 to A$650,000 sought by the Australian Competition and Consumer Commission (ACCC) reflected the court's acknowledgement on the lack of any intention to mislead by AirAsia.
"The court judgment in this matter reflects that there was no intention to mislead at any time and that no consumer was misled or had suffered any financial loss as a result of this inadvertence, and that AirAsia has been cooperative throughout.
"In addition, AirAsia had facilitated a speedy hearing and had also pleaded no contest to a technical breach," he said in a statement.
Nevertheless, he said, AirAsia X understands the importance of providing consumers with an "all-in" pricing and "we remain fully committed towards displaying all-in fares on our website."
Azran said that all of the budget airline's advertising had always been on the basis of "all-in fares" which are inclusive of taxes and other mandatory charges.
"These legal proceedings are related only to fare displays on the airasia.com website for a limited number of "Fly-Thru" routes which were newly added to our network in 2011.
"The fares in question were manually entered and we took immediate steps to rectify this unintentional oversight as soon as we were made aware of the same," he said.
Azran said the process of adding new routes and displaying fares on airasia.com have been rectified and automated to prevent future recurrence.
"The airline notes the importance of all-inclusive pricing and ensuring accuracy of how the fares are prominently displayed," he added. - Bernama
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